Refund policy
At BeNaam, we want you to feel confident in every purchase. If something isn’t right, we’re here to help. Please read our policy below to understand how returns, refunds, and exchanges work.
1. Return Eligibility
To be eligible for a return, items must meet the following conditions:
- Must be unused, unworn, and in original condition
- All original tags and packaging must be intact
- Must not show any signs of damage, washing, or alteration
- Proof of purchase (order confirmation or receipt) is required
We reserve the right to reject returns that do not meet these criteria.
2. Return Timeframe
You may request a return within 3 days of receiving your order.
Requests made after this period may not be accepted.
3. Refund Process and Timing
Once we receive and inspect your returned item:
- You will be notified of the approval or rejection of your refund
- If approved, the refund will be processed to your original payment method
- Please allow 5–10 business days for the refund to reflect, depending on your payment provider
Shipping fees are non-refundable unless the return is due to our error.
4. Exchange Options
We offer exchanges for items that are defective, damaged, or incorrect.
If you would like to exchange an item for a different size or product:
- Contact us at benaam2026@gmail.com within 3 days of delivery
- Exchanges are subject to product availability
5. Damaged or Defective Products
If you receive a damaged, defective, or incorrect item:
- Please contact us within 3 days of receiving your order
- Provide clear photos of the issue for verification
Once approved, we will offer a replacement, exchange, or full refund at no additional cost to you.
6. Non-Returnable Items
The following items are not eligible for return:
- Items purchased on sale or clearance (unless defective)
- Worn, washed, or used clothing
- Items without original tags or packaging
- Any item returned after the allowed timeframe
7. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Original shipping charges are non-refundable
- We recommend using a trackable shipping service, as we are not responsible for lost returns
8. How to Initiate a Return
To start a return, please contact us at:
Email: benaam2026@gmail.com
Include your order number and reason for return.
At BeNaam, we are committed to providing high-quality products and reliable service. If you have any questions about this policy, feel free to reach out—we’re always happy to assist